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PRL Motorsports Limited Lifetime Warranty Policy:
PRL Motorsports branded products (excludes other manufacturers’ components that may be part of a product’s assembly such as a turbocharger or blow-off valve) are warranted to the original owner against manufacturing defects in materials and craftsmanship for the lifetime of the product.
If a PRL Motorsports branded product is covered by this warranty fails due to a manufacturing defect we will repair or replace the product, without charge, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does NOT cover inconsistencies due to the manufacturing process, damage caused by accident, improper care/installation, negligence, normal wear-and-tear, or the natural breakdown of colors and/or materials over extended time and use. Damage not covered under warranty may be considered for repair for a reasonable rate or a reduced price for a replacement piece (a fee will be charged for return shipping).
Please note all PRL Motorsports products are designed for off road use only. It is up to the user and/or installer to determine fitness for any other application. Manufacturer can’t control the severity of off road terrain, your driving habits, quality of your installation and offers no warranty as to fitness or performance for a particular application. Many of our products require fabrication skills to install and should only be installed by a qualified fabricator or mechanic. All PRL Motorsports products carry a Limited Lifetime Warranty. however only products that have abnormal defects or workmanship can be returned. Parts that have been abused, incorrectly installed, modified, or damaged cannot be returned. Please contact us before returning any parts. No claims will be accepted on parts that have been modified in any way. Warranty is limited to replacement or repair of defective parts only and does not cover labor or shipping costs, vehicle down time or any other losses on your behalf.
Normal Wear & Tear:
The PRL Motorsports Limited Lifetime Warranty covers manufacturing defects in materials and workmanship, regardless of the age of product, but it does NOT cover normal wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use or how well you care for your PRL Motorsports product, it will eventually begin to show age and wear. Common examples of wear and tear that would not be covered under the Limited Lifetime Warranty include abrasions, scratches, color changing from heat in exhaust components and so on. Less common examples include flex-section wear over an extended period of time.
For warranty evaluation, please contact firstname.lastname@example.org directly to open up a support ticket.
This warranty is available in across the Globe.
This warranty gives you specific legal rights; you may have other rights, which vary from state to state.
This warranty does NOT cover products sold by PRL Motorsports that are not PRL Motorsports products.
Recipients MUST inspect shipments for damage before accepting delivery from the carrier. Damage claims are to be made with the carrier. PRL Motorsports will not be responsible for damaged goods. All orders are handled and packaged carefully prior to shipment. PRL Motorsports is not liable for damage claims that are denied due to customer negligence.
Recipients MUST inspect shipments to ensure that all components have been received and meet expectations. Once you have read through our return policies, please contact us directly at email@example.com to begin the RMA process.
Standard Return Policy – 30 Days
Unless another return policy is indicated, products manufactured by PRL Motorsports are covered by this Standard Return Policy and may be returned within 30 days of receiving for a refund or replacement. Products NOT manufactured by PRL Motorsports are to be handled as a special-order items. Special order items are explained in detail below. All returns require a preauthorized RMA (Return Merchandise Authorization) Number; freight chargers are strictly non-refundable. For information regarding our freight refund policy, please refer to the Product Refunds section below. Any item sent back to us without an RMA number will be refused.
Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on opened, installed or otherwise used products. Failure to comply with the terms sated herein, as well as those stated on the RMA form, may result in delayed return processing and/or the refusal of returned packages. Items that were shipped incorrectly, have been damaged in transit, or which require warranty repair or replacement are not covered by our Standard Return Policy and must be reviewed by a member of our customer service department.
Non-Returnable Items – Clearance Items, Special Orders, Open Box / Overstock
PRL Motorsports often sells items that are not eligible for return. These items may be labeled as (but not exclusively as), Open-Box, Clearance, Blemished, or Overstock merchandise. These items are sold at greatly-reduced prices, therefore all sales are considered final and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. While items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, dents or inconsistencies. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both PRL Motorsports and/or the manufacturer from any and all responsibility, unless otherwise required by law. Open-Box, Clearance, Blemished and Overstocked items are not covered by any type of 30-day warranty or satisfaction guarantee.
PRL Motorsports also sells unique and/or custom order items that are often times made-to-order and/or are considered special orders items. These items are ordered in on a case-by-base basis. Consequently items indicated as having this Special Order Return Policy are not eligible for returns or exchanges unless deemed otherwise. Special Order items may require a non-refundable deposit. This deposit will not be refunded if the order is cancelled unless the items that were ordered are unattainable from the manufacturer. The buyer assumes responsibility that the items ordered will fit their needs.
PRL Motorsports has the right to apply up to a 25% restocking fee on returned products not received in the proper condition(s) stated above, Non-PRL Motorsports products, products returned after the Standard 30-day return period and/or any other scenarios deemed appropriate.
Refused / Undeliverable Orders
Refused or undeliverable orders that are returned to our facility will be processed like a standard return; this means all shipping costs, including return freight charges and any return-to-sender fees assessed by the shipping carrier, will be deducted from the product refund. If you would like to return an item, it is recommended that all shipments be accepted and then sent back following our Standard Return process. Refusing a package has the potential to have it refused, causing delays in return shipping as well as incur additional shipping charges.
Once your return shipment has been received and approved, a refund will be processed and a credit will automatically be applied to the original form of payment. The refund will most likely appear on your credit statement within 1 – 5 business days, depending on your bank’s processing system. Please keep in mind that only returns which meet all RMA conditions and return policy requirements will be eligible for a refund. PRL Motorsports does NOT refund shipping charges for returned items, and orders which qualified for free shipping will not receive a refund for the credited shipping charges. Any customs or duties incurred upon return an international shipment will be charged to the original form of payment. Refused or undeliverable orders may also be subject to return freight fees, duties, taxes, customs charges and/or brokerage fees. At the discretion of PRL Motorsports, items purchased form PRL Motorsports and/or authorized vendors may be subject to a restocking fee of up to 25% of the item’s purchase price. If you have any questions regarding the refund process, please contact one of our customer service representatives directly.
PRL Motorsports will only allow you to maintain a credit balance on your account at your request. Any credit balances on your account will be remitted to you within (7) days of our receipt of your request to remit such a balance. If you fail to request the return of your credit balance within (1) year of the creation of said credit balance, said credit balance shall terminate and PRL Motorsports may retain any and all such balances.
DISCLAIMER FOR OFF ROAD USE ONLY – THE PURCHASER IS RESPONSIBLE FOR DETERMINING THE SUITABILITY OF ANY AND ALL PRODUCTS PURCHASED
Purchaser understands and recognizes that off road and racing equipment and services provided by manufactured and/or sold by Distributor are subject to varied conditions due to the manner in which they are to be installed and used. Purchaser further recognizes and agrees that suitability of any part sold or manufactured for a particular application is the purchaser’s decision and that the purchaser is not relying on the skill or judgment of manufactured and/or Distributor regarding suitability of any product or service.
Manufacturer and Distributor make no warranties whatsoever, expressed or implied, oral or written to purchasers with regard to off road and racing equipment. The right to make changes in design or add to or improve on product without incurring any obligations to install the same on products previously manufactured is expressly reserved. Buyer agrees to indemnity and hold seller harmless from any claim, action or demand arising out of or incident to the buyer’s installation or use of products purchased from Manufacturer and/or Distributor. All parts are aftermarket replacement parts. No implication is made that these parts are the original car manufacturers’, are from the original suppliers, or are approved by them. Before operating vehicle, always utilize safety restrain systems while operating vehicle.
Installation of any component or kit should only be performed by persons experienced in the installation and proper operating of vehicle systems. It is also the responsibility of the person installing any component or kit to determine the suitability of the components or kit for that particular application. Products are intended for off road use only. The manufacturer and distributor are not responsible for any misuse of these products. Check with your local authorities for highway laws in your area because highway laws and the enforcement of those laws vary widely. Please check with your local DMV or vehicle department for regulations and information, manufacturer and distributor is not responsible for any legal issues regarding of any product you purchase here.